The Terms and Conditions were last updated on March 8, 2024

1. Introduction

These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.

2. Binding

By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.

3. Electronic communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

4. Intellectual property

We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

4.1 All the rights are reserved

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

5. Newsletter

Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.

6. Third-party property

Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

7. Responsible use

By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

8. Idea submission

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

9. Termination of use

We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

10. Warranties and liability

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:

  • this website or our content will meet your requirements;
  • this website will be available on an uninterrupted, timely, secure, or error-free basis.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.

11. Privacy

To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.

12. Export restrictions / Legal compliance

Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United Kingdom.

13. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.

14. Breaches of these Terms and conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.

15. Force majeure

Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.

16. Indemnification

You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.

17. Waiver

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

18. Language

These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.

19. Entire agreement

These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and Belle Maison Mortgage Solutions in relation to your use of this website.

20. Updating of these Terms and conditions

We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.

21. Choice of Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of United Kingdom. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of United Kingdom. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

22. Contact information

This website is owned and operated by Belle Maison Mortgage Solutions.

You may contact us regarding these Terms and Conditions through our contact page.

23. Download

You can also download our Terms and Conditions as a PDF.

Faith Yearwood
Faith Yearwood

left us a 5 star review

Faith Yearwood
July 18, 2024

Review for Paula, My Mortgage Advisor, and Louise, Her Assistant I had the pleasure of working with Paula, my mortgage advisor, and Louise, her dedicated assistant. From the moment they picked up my case, they demonstrated exceptional commitment and professionalism. Last-Minute Weekend Assistance: When my mortgage application hit a critical point over the weekend, Paula and Louise stepped in promptly. Their availability and willingness to work during non-business hours were truly impressive. Guidance Every Step of the Way: Paula and Louise guided me through the entire process, ensuring I understood each stage. Their expertise helped me navigate complexities, and their patience eased any anxieties I had. Efficiency and Speed: Paula’s knowledge of lenders and mortgage processes, combined with Louise’s organisational skills, ensured that my case progressed swiftly. They worked tirelessly to secure my mortgage offer and kept me informed at every turn. Personalised Service: Paula and Louise didn’t treat me like just another client. They took the time to understand my unique situation and tailored their advice accordingly. Their personalized approach made all the difference. Completion Date Achieved: Thanks to their dedication, I’m thrilled to announce that my completion date is set for tomorrow! Paula and Louise turned what could have been a stressful experience into a smooth journey. In summary, Paula and Louise are an exceptional team. Their commitment, expertise, and genuine care for their clients make them stand out. I wholeheartedly recommend them to anyone seeking mortgage advice. Thank you, Paula and Louise! 🙌

Rosy Bingham
June 29, 2024

Paula and Louise made buying our first house an enjoyable experience. They guided us through the process and made sure every box was ticked. We didn’t think we would be able to buy a house yet because of the nature of our work contracts, but this was made possible by the expertise at Belle Maison. We can’t thank them enough and recommend their services without hesitation ⭐️⭐️⭐️⭐️⭐️

Ashley Nicholson
June 10, 2024

Jodie has made the process of our mortgage renewal really easy and took care of everything for us. Thank you Jodie for everything 🌟🌟🌟🌟🌟

Jemma Perks
June 7, 2024

Paula and Louise have been absolutely fantastic at helping us secure our first mortgage. They explained the steps of becoming a home owner in a simple, yet thorough way, which was easy to understand. We wouldn’t have felt confident taking the big leap into home ownership without their help. As someone who had temporary work at the time, I didn’t think it was possible to get a mortgage, but they made it possible. Thank you, we really can’t recommend Belle Maison enough!!

Andy Ward
June 6, 2024

Highly Recommended. Claire and then Louise extremely helpful in the whole process. Without them I simply wouldn't have been able to move into my new house. Can't Thank them enough for all their help and support. Thank You.

May 29, 2024

Jodi was absolutely brilliant and made everything as seamless as possible. Highly recommend! Thanks again for getting us the best mortgage deal :)

Jodi was the third mortgage advisor I had tried in order to remortgage and then potentially sell my house. She was the only one who managed to complete the process with me and fully understood our rather complex situation. Thought out the process she was helpful, easily contactable and her skills and experience definitely made the situation less stressful. I’m already using Jodi again for my next project ☺️

Simon Bennett
May 15, 2024

A fantastic service provided by Paula and Louise. Kept up to date through the entire process and all of our questions answered. I would definitely recommend the company and team, and already have done. Thank you again.

Caroline Bennett
May 15, 2024

Absolutely fantastic experience with Paula and her team, super efficient, quick and friendly! Everything was sorted so efficiently from the first appointment through to completion of our re-mortgage! Keep up the awesome work Paula you are a fantastic lady and I wouldn't hesitate to recommend you! x

Leesa McCarthy
May 1, 2024

Paula has been amazing from the very first call that we had together. She thoroughly explained everything that would be involved and found a great deal for me. We were 3 months out from my mortgage ending at our first call.. and she continually kept checking for better deals for me until the switch over. Paula was always on hand and very responsive to any queries and questions.. I couldn’t have asked for a better broker.

Jack Rawson
May 1, 2024

Claire was great throughout the mortgage process, with 2 people who quite frankly didn't have a clue she explained every part of the process and made our lives so much easier. Highly recommend!

Eduard Brown
April 17, 2024

Jodi Kendall delivered outstanding service, expertly guiding us to secure the best mortgage deal. She provided clear explanations throughout the process and proactively searched for better options, ultimately securing a deal that saved us a significant amount of money. Her diligence and expertise were truly impressive.

Jack McArdle
April 17, 2024

Paula and Louise have been absolutely incredible throughout the whole process. I was dealing with a very very tricky seller and estate agent who made the process of buying 10x more stressful by constantly changing up things but Paula sorted everything so quickly, easily and efficiently it made everything much more bearable. Paula helped me find the best mortgage rate, talked me through everything in a way I could understand as a first time buyer, helped me anytime I had any questions and was always on hand at the drop of a text to explain anything to me. It really felt like I had someone in my corner who I could rely on to make something so stressful as easy as possible and I can't thank Paula and Louise enough. I have throughly enjoyed the whole process working with Paula and I would absolutely recommend her to anyone looking for an incredible mortgage broker (and already have done multiple times!)

Mark Armstrong
April 11, 2024

Great service and made it hassle free would recommend to anyone

Terry Holt
April 2, 2024

Paula is always amazing! Always helpful and reachable! By far the best in the business

Soiena Gorman
March 22, 2024

Claire has been absolutely amazing! I highly recommend her services. She has been clear, efficient and honest about what the best options are for me. I couldn’t recommend her enough! Absolutely amazing and finally got me the outcome I needed!

sabrina green
March 20, 2024

Where do I start? From start to finish, Paula has made myself and partners first house purchase as smooth as possible. No question was ever too small or too big to answer (and trust me I asked a lot of questions!). No appointment was ever to late, Paula always accommodated us with no hesitation of which we were very grateful for especially working full time. At every stage from mortgage application to sorting insurance, Paula put us at ease and we always felt in safe hands. Even when Paula wasn't there, Louise was always on hand to help assist in her absence. If your looking for a mortgage advisor, you can rely on, trust and provide exceptional service, you will not be disappointed with Paula/Belle Maison - they really do go above and beyond the extra mile! I'd like to say thank you to Paula and Louise, for making our whole experience a positive one and being there with us every step of the way. I will continue to share your business with my friends and family, as should they need your services, I couldn't recommend anyone better than yourself and team.

katie coulter
March 2, 2024

Claire has helped make the process of buying my first house seamless! She has helped every step of the way and quickly responded to any questions I have had. Even securing me a mortgage with a better interest rate when the rates dropped😃 She is amazing and I would highly recommend her to anybody 🏡🔑

Phill White
February 21, 2024

Great ownership, from start to finish. Plenty of options and keeping me up updated on every stage. Personal approach is greatly appreciated, will definitely use again!

David Morris
February 20, 2024

After a speaking to a couple of mortgage advisors in the past and not getting anywhere, I was introduced to Belle Maison Mortgages and Jodi. From the first call we had, I got the feeling the ball was rolling, and that was all down to Jodi. Even though the process took some time, Jodi was constantly working on bettering my offer, and managed to reduce it three times in that period. From a first time buyer who was completely in the dark about the whole process of buying a house, I would highly recommend Jodi and her services. 10/10

Kelly Wright
February 17, 2024

Jodi was super helpful throughout the whole process of remortgaging our house. It was our first time having to go through this process so Jodi was amazing and answered all our Qs!

Richard Flowitt
February 7, 2024

Caring, professional and friendly, we came to Jodi with no expectations at all and came away with everything we wanted. Can’t recommend enough. 10/10

chris paterson
February 2, 2024

The handling of any business is incredibly efficient and high quality. Every member of the Belle Maison Mortgage team are phenomenal. Would recommend to any who needs a mortgage or a renewal.

Laura Rose
February 1, 2024

This has not been an easy process but both Paula and Louise have been brilliant from the start! As first time buyers we have had a lot of questions to ask, but both Paula and Louise have answered these and gave a clear understanding. I would highly recommend them, thank you again ladies! Xx

Donna Brook
February 1, 2024

Excellent service! Paula made the whole mortgage process easy & stress free. I would highly recommend 🤗

Jordan Whittaker
February 1, 2024

Paula helped us buy our first home and was great help, accessible whenever we had questions and patient with all our concerns!

Victoria Smith
January 31, 2024

Paula and the team are amazing! Helped sort our first remortgage out for us with no fuss. Will be coming to Paula for all future mortgage and insurance queries! Thanks again Paula and Belle Maison

Ebony Jayn
January 31, 2024

5* service from Belle Maison. Our mortgage was explained really well, with no pressure and plenty of assistance. I hardly had to do anything and was reassured throughout, which made the process of buying our home a dream. You don’t need to hesitate, you’re in excellent hands with the team at Belle Maison. Thank you all so much!

James Grainger
January 30, 2024

Claire has been amazing for us and we really couldn't recommend her highly enough. Claire has explained everything to us brilliantly, and has been so helpful with her advice. Claire put in so much effort with our new mortgage, responding very quickly to queries and submitting our mortgage applications in a very speedy manner. Claire also updated our mortgage application and got us a new mortgage offer when interest rates fell at short notice - saving us a considerable amount of money over our mortgage term. We would definitely recommend Claire to anyone!

Rachel Crossdale
January 18, 2024

Paula has been absolutely fantastic and I can’t recommend her enough. Our employment isn’t straight forward and not only did Paula work with us to get the best value deal that was right for us but she listened to us and answered my thousands of questions. Nothing was too much trouble. The peace of mind is absolutely worth it. Paula took care of everything for us and massively reduced the stress (and paperwork) of moving. We will be sticking with her for our renewal in a few years time and any future moves.

James Attwood
January 8, 2024

Claire was exellent at answering all questions and making buying our first home a very easy process, very good with communication and fast on getting things resolved, definitely recommend

Courtney Rose Austin
December 15, 2023

Clare made the experience really simple and easy. Would 100% recommend.

Ben Brown
December 15, 2023

Clare was brilliant from start to finish. As first time buyers it can be a stressful experience but Clare made it as simple as possible with no complications. Definitely would recommend.

James Read
November 28, 2023

Paula & the team are first class when it comes to finding mortgages to suit you. Great support from beginning to completion, even when things aren’t 109% straight forward with your circumstances & in a tricky market. Thank you for your help!

Neil Kemp
November 8, 2023

Great experience all round with a somewhat tricky mortgage situation to sort out but all went like clockwork and Claire's attention to detail and problem solving was top notch. Great service would definitely recommend!

Elle Pearson
November 8, 2023

Claire has been amazing from start to finish. We couldn't be where we are now without her! She is so hard working and you can rely on her to get the job done! She is so thorough and kept in contact with me non stop. She reassured me throughout the whole process and is so kind and caring. The best women for the job. I couldn't have dreamed for a better Mortgage Broker. She made it happen for us even when we thought it wouldn't. Thank you so much Claire X

Lauren Walshaw
November 1, 2023

I found Paula by pure accident a couple of years ago when I saw her advertisement for her mortgage services on a group page. I followed her ever since and she didn’t disappoint, I couldn’t fault Paula’s mortgage advice from beginning to end. No question was too little or too big and she helped us from throughout the whole process. Thank you again Paula for all the hard work you’ve put into to securing a mortgage for our forever home!

Carl Hadi
September 14, 2023

Excellent, friendly service provided. Highly recommended!

L Murakas
September 13, 2023

Jodi helped us with our first mortgage. She was very helpful and always happy to answer any questions we had and put our minds at rest. She was very good explaining things to a complete novice and I will definitely use her again when it comes to remortgaging! Highly recommend.

reece adamson
August 27, 2023

Can’t thank Paula and her team enough. They were amazing through the whole process. Would highly recommend!

Meg Bolderson
August 26, 2023

Thank you so much to Paula and all at Belle Maison! We had a fantastic experience from start to finish and the team made the mortgage process super quick and easy. Highly recommend!!

Rochelle Illingworth
August 9, 2023

Paula & Louise at Belle Maison helped me secure the best mortgage offer for the 2nd time recently. At a time when rates were going up almost weekly Paula acted fast and helped me secure the best rate for me on a fixed rate deal, literally locking a deal in for me at 5pm before the rates increased by another 0.5%, I couldn't wish for a better service. The process was slick and efficient throughout and I felt valued as a customer. Once an offer was secured and we began the conveyancing Louise was always in our corner, chasing up progress and making sure everything flowed at the right pace and we were fully informed throughout. Our completion was seamless and timed perfectly to avoid exit penalties on the old mortgage. In two years when our fixed period ends I will definitely be going back to Paula for another mortgage review..... hopefully then the interest rates are much cheaper too :-) Thanks Belle Maison 5* service, would highly recommend.

Heather Eriksen
July 27, 2023

Claire provided excellent service and support during my recent remortgaging. My situation wasn’t the easiest and yet she was always able to get me an answer and in the end found me a deal far better than any I would have been able to get alone. I would certainly recommend her to anyone and she will support you through the whole mortgage process.

Dannie Bywater
July 12, 2023

Claire helped us with getting our mortgage for our first home and she made the whole process so easy and stress free. We had no clue where to start but Claire was so helpful from day one. We knew that we could ask her anything whether it be by email or phone call and she would be there to help us and answer any questions which is so nice when buying your first home. We really felt looked after by Claire and she is just a genuine and friendly person. We would and will 100% recommend Claire for anyone who needs help with their mortgage and we will definitely be doing so in the future. Thank you, Claire!

Laura Pearson
June 30, 2023

Paula has been amazing in finding me the best deal for a mortgage and as a first time buyer the whole world of buying seemed so confusing to me. No question was too silly and both Paula and Louise have constantly kept in contact with me, checking in on progress and guiding me with what to expect. Can’t recommend them highly enough and will definitely be returning when it’s time to remortgage. Thanks so much!

Michelle Rennoldson
June 26, 2023

Paula and the team are absolutely amazing - talked me through every step as being a single first time buyer is daunting! Would recommend Belle Maison to anyone. Thank you for helping to purchase my perfect home, i love it more and more everyday!

Emma Ravenscroft
June 12, 2023

Paula was professional, friendly and communicative. She was always quick to respond and to set up an online call to work around our needs and commitments. Paula was helpful and gave us the information we needed in a succinct and ‘easy to understand’ way, making sure we made informed decisions about the cover we needed and wanted for our family. Would highly recommend. Thanks again!

emma groves
June 2, 2023

Absolutely amazing!! Paula and her team were there for us every step of the way. It can be very overwhelming when buying your first home. However Belle Maison made the process completely stress & hassle free. We will definitely be using them again!!

Georgia Harrison
May 26, 2023

Thank you so much Claire for all your help in securing our mortgage. You were amazing throughout! We couldn’t have done it without you. Thank you to everyone at Belle Maison you are all amazing at what you do and we will recommend you to all our friends and family. You have answered any questions we had and explained everything to us. Thank you again! ❤️🏡

Adam Milner
May 26, 2023

Belle Maison were great and made everything really easy. The service was excellent and they came back to us quickly on all our queries. We would 100% recommend anyone to use Belle Maison if you are looking to find a mortgage.