Privacy and Data Protection Policy

Your information

How your personal information is used by Just Mortgages and the Just Mortgages family of companies…

Your information will be held electronically by Spicerhaart Group Services Limited, which is a processor of information for our trading names such as haart, Felicity J Lord, Chewton Rose, Haybrook, Darlows, Butters John Bee, B.C.Holt, Howards, Just Mortgages, Spicerhaart Corporate Sales, Land & New Homes and Valunation which are trading brands owned by the Spicerhaart Group.

Further information on our group of companies can be found at www.spicerhaart.co.uk

Introduction

This Privacy Policy forms part of Spicerhaart Group Services Limited (“Spicerhaart”) obligation to be open and fair with all individuals whose personal data we process and to provide details around how we process such personal data and what we do with it.

Spicerhaart is committed to safeguarding the privacy of personal data and complying with the European General Data Protection Regulation (2016/679) and the Data Protection Act 2018, and any future changes in data protection legislation with which Spicerhaart will be required to comply.

When selling, purchasing, renting or financing a property (including surveying services) through our group we process your personal data such as name, address, contact details, email address and passport amongst other things. Processing of this data implies collecting, storing, using or disclosing your personal data.

If You consent to be notified of, or receive other products or services from Spicerhaart, or use any of our websites, You may be provided with further privacy notices which may be contained in a separate policy or within any terms and conditions. These additional privacy notices shall supplement this Privacy Policy.

This Privacy Policy relates to the processing of personal data by Spicerhaart and any of its subsidiaries and high street brands. Unless otherwise stated, all references to “we” or “our” shall imply all Spicerhaart lines of business that process personal data.

None of the lists or examples provided in this Privacy Policy is intended to be exhaustive or fully representative of every individual.

Scope

The scope of this Privacy Policy covers client personal data in respect of the following:

Ways we use your Personal Data

Definitions of Personal Data types

Collecting Personal Data

Using Personal Data

Fraud Protection Agencies (FPAs)

Disclosing Personal Data

Retaining Personal Data

Securing Personal Data

Sharing Personal Data

International Data Transfer

Data Subject Rights

Updates / Amendments

Third Party Websites

Consents (“Opt-in”)

Withdrawal of Consent (“Opt-out”)

Our Details

Ways we use your Personal Data

We’ll process your personal data:

  1. a) as necessary to perform and fulfil our contracts with You:

to take steps at your request prior to entering into it;

to exercise rights set out in agreements or contracts;

to deliver our products and services;

to update our records;

to make and manage customer payments;

to manage fees and charges due on customer transactions;

to collect and recover money that is owed to Us.

  1. b) as necessary to comply with legal obligation, e.g.:

when you exercise your rights under data protection law and make requests;

for compliance and to obey laws and regulations that apply to Us;

to verify your identity, make credit, fraud prevention and anti-money laundering checks;

to manage risk for Us and our customers;

to detect, investigate, report and seek to prevent financial crime;

to run our business in an efficient and proper way;

to manage how we work with other companies that provide products and services to Us and our customers.

  1. c) as necessary for our own legitimate interests, or those or other persons and organisations, e.g.:

for good governance, accounting and managing and auditing our business operations;

to respond to complaints and seek to resolve them;

to run our business in an efficient and proper way;

to develop and manage our brands, products and services;

to manage how we work with other companies that provide products and services to Us and our customers;

to monitor emails, calls, other communications and activities with reference to your contract;

to provide advice or guidance about related products and services.

  1. d) based on your consent, e.g.:

to manage our relationship with you;

to develop new ways to meet our customers’ needs and to grow our business;

to develop and carry out marketing activities;

to provide advice or guidance about related products and services.

You are free at any time to change your mind and withdraw your consent. The consequence might be that we can’t do certain things for You.

Definitions of Personal Data types

We use various kinds of personal information, and group them together like this.

Contact

Where You live and how to contact You.

Consent

Any permissions, consent or preferences that You give Us, including how You would like Us to contact You.

Financial

Your financial position, status and history.

Contractual

Details about the products and services we provide to You.

Behavioural

Details about how You use our products and services.

Communications

What we learn about You from conversations, emails and letters between Us.

Social Relationships

Your Family, friends and other relationships.

Open Data and Public Records

Details about You that are in public records such as the Electoral Register and information about You that is openly available on the internet.

Usage Data

Other data about how You use our products and services.

Documentary Data

Details about You that are stored in documents in different formats, including copies. This could include things like your passport, drivers licence, birth certificate or utility bill.

Socio-demographic

This includes details about your work or profession, nationality, education and where You fit into general social or income groups.

National Identifier

A number or code given to You by a government to identify who You are, such as a National Insurance number or Passport Number.

Collecting Personal Data

We may collect and store the following kinds of personal data:

Information that You provided to Us when applying through our website, during visits to branch offices, in emails or over the phone.

  1. Information contained in or relating to any communication that You send to Us through our website, email, in writing, using Live Chat or over the phone.

iii. Information that You provide to Us for the purpose of subscribing to our marketing communications.

  1. Information that You provide to Us when using any services we provide, or that is generated during the use of those services.
  2. Information that You provide as part of electronically signing agreements with Us.
  3. Information that You provide in performing anti-money laundering, financial and credit checks as well as for fraud and crime prevention and detection purposes.

vii. Information related to the security and access of our systems and applications.

viii. Information to help Us comply with our legal and regulatory obligations, including reporting to and being audited by regulators and external auditors.

  1. Information to help Us comply with court orders and to exercise and defend our legal rights.
  2. Any other personal information that may be sent to Us and which we use for legitimate business purposes.
  3. Information shared as part of our competitions or promotions.

Before You disclose to Us the personal information of another person, You must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this Privacy Policy.

Data from third parties we work with:

  • Companies that introduce You to Us (property portals for example)
  • Public information sources such as Companies House
  • Financial Advisors • Land agents
  • Comparison websites • Agents working on our behalf
  • Social networks • Market researchers

We may need to collect personal information by law, or under the terms of a contract we have with You. If You choose not to give Us this personal information, it may delay or prevent Us from meeting our obligations. It may also mean that we cannot perform the services needed to progress the sale, purchase or letting of a property.

Any data collection that is optional would be made clear at the point of collection.

Using Personal Data

We may use your personal information to:

Enable your use of any services that we may provide through our websites or third-party websites.

  1. Supply You with our products and services.

iii. Send statements, invoices and payment reminders to You, your lawyers who You use for conveyancing, or to collect payments from You.

  1. Send You marketing communications.
  2. Deal with enquiries and complaints.
  3. Perform money laundering, financial and credit checks.

vii. Use tracing services to obtain onward contact details and collect any unpaid debts for any default by You.

viii. Ensure appropriate access to systems and applications.

  1. Comply with our legal and regulatory obligations.

Fraud Prevention Agencies (FPAs)

We may need to confirm your identity before we provide products or services to You or your business. Once You have become a customer of ours, we will also share your personal information as needed to help detect fraud and money-laundering risks. We use Fraud Prevention Agencies to help Us with this.

Both we and fraud prevention agencies can only use your personal information if we have a proper reason to do so. It must be needed for either of Us to obey the law, or for a ‘legitimate interest’.

Disclosing Personal Data

We only disclose your personal data in the ways set out in this Privacy Policy or subject to any agreements in place between Us. The following circumstances may apply:

Across our different lines of business and brands, as part of a need to know or as part of improving our existing products and services or as part of providing new services.

To third parties who process personal data on our behalf.

iii. To third parties’ who process personal data on their own behalf but provide Us, or You, with a service on behalf of Us.

  1. To third parties’ with whom information is shared for anti-money laundering checks, credit risk reduction, debt collection and other fraud and crime prevention purposes.
  2. To any regulator, external auditor or applicable body or court where we are required to do so by law or regulation or as part of any investigation.
  3. To any central or local government department and other statutory or public bodies, such as HMRC.

vii. If the law or a public authority says we must share the personal data;

viii. If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud or reducing credit risk);

  1. To any other successors in title to our business(es);

We do not sell, rent or trade any of your personal data.

We will not, without your consent, disclose or supply your personal data to any third party for the purpose of their or any other third party’s direct marketing.

Retaining Personal Data

The following criteria are used to determine data retention periods for your personal data (whether or not You become a customer):

Retention in case of queries – we will retain your personal data as long as necessary to deal with your queries (e.g. if your potential transaction is unsuccessful);

Retention in case of claims – we will retain your personal data for as long as You might legally bring claims against Us; and

Retention in accordance with legal and regulatory requirements – we will retain your personal data after your contract or service with Us has come to an end based on legal and regulatory requirements.

 

Securing Personal Data

Where Spicerhaart acts as the controller of personal data, it will ensure that necessary and adequate safeguards (e.g. encryption) are in place to prevent unauthorised access, loss, misuse or alteration of your personal data.

Where data is stored electronically we store all personal information on secure servers with relevant access and firewall controls.

Where data is stored on paper or forms all personal data is locked away when not in use, and disposed of securely after use either using document shredders or third-party disposal organisations who have been contracted to dispose of documents appropriately.

Any personal data sent to Us, either in writing or email, may be insecure in transit and we cannot guarantee its delivery.

Where You use a Password to access any service provided by Spicerhaart this must be kept confidential and not disclosed to anyone else. Spicerhaart does not ask You for your password.

Sharing Personal Data

To provide the services to You we may share the personal data that You supply with several third parties:

  1. SmartSearch Limited who are used to undertake anti-money laundering checks, Politically Exposed Person (PEP) and sanctions checks.
  2. Docusign Inc who are used to undertake the electronic digital signing of agreements.

iii. Barbon Insurance Group Limited who are used for lettings related referencing and insurance products.

  1. Glanty Limited who are used for new let administration and self-service tenancy portal services.
  2. Tenant Shop Limited who are used for lettings related utility switching services.
  3. Property Inventory Management Limited who are used for lettings related property visit and inventory services.

vii. Shergroup Limited who are used to undertake client tracing and debt collection activities where Spicerhaart is recovering unpaid debts where You have defaulted on an agreement and Spicerhaart is owed money.

viii. Iron Mountain Incorporated and Restore Limited to archive paper records that we are required to keep for legal and regulatory reasons and to dispose of records securely.

  1. Rex Labs Limited (UK) who provide case and customer management software.
  2. Cronofy Limited who provide a cross platform calendar synchronisation solution.

xii.  UKCreditRatings.com as a trading name of RSDataTech Ltd for credit check reports. No data is shared, unless You request to review your credit file and supply your data willingly to receive this service.

To provide services to You we may receive personal data that You supply to the following processors or sub-processors for the purposes stated:-

  1. giosg.com Limited who provide online chat services for our websites.
  2. Rightmove Group Limited who advertise properties online.

iii. Agents’ Mutual Limited who advertise properties online.

To protect your data Spicerhaart agree contractual arrangements with these third-party data processors to ensure that your personal data is protected in compliance with this Privacy Policy and the data protection legislation that Spicerhaart is required to comply with.

Unless otherwise defined under section 12 all personal data shared with third parties is stored and processed in the UK or EU.

International Data Transfers

Personal data that we collect, is predominantly stored and processed in the UK, but for specific services may be transferred, stored, processed outside of the EU (designated under GDPR as “Third Countries”).

As part of providing our services to You under an agency agreement we will use third party data processors from Third Countries as outlined below:

  1. Docusign Inc which is based in the USA.
  2. Shergroup Limited whose services are based in India.

iii. Google, Inc whose services are based in the USA.

Spicerhaart has agreed contractual agreements with these third-party data processors to safeguard your personal data as required by GDPR when transfers are undertaken to Third Countries. If You wish to know more about the safeguards that are in place, please contact Spicerhaart as outlined in Section 20.

You expressly consent to the transfers of personal data described in this section for the purposes stated.

Log Files and Statistics

Spicerhaart may use IP addresses, URLs of requested resources, timestamps and HTTP user agents to administer the system, analyse trends and gather broad demographic information for aggregate use.

In addition to this we may use third party services to monitor your use of our website, including Google Analytics, a web analytics service provided by Google, Inc (‘Google’). This information allows Us to track how many visitors we have, how often they visit and where they originated from. It also gives the ability to gather which terms were used when searching for properties.

Data Subject Rights

Your rights are as follows (noting that these rights don’t apply in all circumstances):

The right to be informed about our processing of your personal data;

The right to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed;

The right to object to processing of personal data;

The right to restrict processing of your personal data;

The right to have your personal data erased (the “right to be forgotten”);

The right to request access to your personal data and information about how we process it;

The right to move, copy or transfer your personal data (“data portability”); and

Rights in relation to automated decision making including profiling.

You have the right to complain to the Information Commissioner’s Office. It has enforcement powers and can investigate compliance with data protection law: www.ico.org.uk

For more details on all the above You can contact our DPO using the details in Section 20.

Updates / Amendments

To remain compliant with any legal and regulatory obligations, or as part of our evolving business practices, we may update this Privacy Policy from time to time by publishing a new version.

Third Party Websites

We are not responsible for the practices employed by Third Party Websites linked to or from our Website nor the information or content contained therein. Often links to other websites are provided solely as reference points to information on topics that may be useful to the users of our Website. Please remember that when You use a link to go from our Website to a Third-Party Website, our Privacy Policy will no longer apply. Your browsing and interaction on any other Website, including Third Party Websites, which have a link on our Website, are subject to that Website’s own Privacy Policy.

Consents (“Opt-in”)

Your personal data is provided for the purpose of selling or purchasing a property, letting or being a tenant of a property, conveyancing, financial services or surveying services as agreed under the terms of an Agreement we have agreed between You and Us.

However, Spicerhaart would like to support You throughout the entire process of selling your property by offering You additional relevant and related services, and keep You informed about all Spicerhaart services (marketing) which You can elect to, or decline from, receiving.

Withdrawal of Consent (“Opt-out”)

You have the right, at any time, to ask Us not to process your personal data for marketing purposes and any additional services that You have consented to receive.

You can opt-out of receiving any of these services and communications simply by clicking the unsubscribe link on any emails You receive, or contacting your branch or head office.

Please note it can take up to one calendar month for a request to be fulfilled for general Spicerhaart communications because of pre-planned or ongoing activity.

Data Protection Registration

We are registered as a data controller with the UK Information Commissioner’s Office and our data protection registration number is Z151642X.

Our Details

Spicerhaart Estate Agents Limited is registered in England and Wales under company number 06679992. Its registered office is at Colwyn House, Sheepen Place, Colchester, Essex, CO3 3LD. You can contact Us as follows:

Email: [email protected]

Telephone: (Head Office) +44 (0) 1206 765599

In writing: Data Protection Officer

Spicerhaart Group, Colwyn House, Sheepen Place, Colchester, Essex, CO3 3LD

Faith Yearwood
Faith Yearwood

left us a 5 star review

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Faith Yearwood
July 18, 2024

Review for Paula, My Mortgage Advisor, and Louise, Her Assistant I had the pleasure of working with Paula, my mortgage advisor, and Louise, her dedicated assistant. From the moment they picked up my case, they demonstrated exceptional commitment and professionalism. Last-Minute Weekend Assistance: When my mortgage application hit a critical point over the weekend, Paula and Louise stepped in promptly. Their availability and willingness to work during non-business hours were truly impressive. Guidance Every Step of the Way: Paula and Louise guided me through the entire process, ensuring I understood each stage. Their expertise helped me navigate complexities, and their patience eased any anxieties I had. Efficiency and Speed: Paula’s knowledge of lenders and mortgage processes, combined with Louise’s organisational skills, ensured that my case progressed swiftly. They worked tirelessly to secure my mortgage offer and kept me informed at every turn. Personalised Service: Paula and Louise didn’t treat me like just another client. They took the time to understand my unique situation and tailored their advice accordingly. Their personalized approach made all the difference. Completion Date Achieved: Thanks to their dedication, I’m thrilled to announce that my completion date is set for tomorrow! Paula and Louise turned what could have been a stressful experience into a smooth journey. In summary, Paula and Louise are an exceptional team. Their commitment, expertise, and genuine care for their clients make them stand out. I wholeheartedly recommend them to anyone seeking mortgage advice. Thank you, Paula and Louise! 🙌

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Rosy Bingham
June 29, 2024

Paula and Louise made buying our first house an enjoyable experience. They guided us through the process and made sure every box was ticked. We didn’t think we would be able to buy a house yet because of the nature of our work contracts, but this was made possible by the expertise at Belle Maison. We can’t thank them enough and recommend their services without hesitation ⭐️⭐️⭐️⭐️⭐️

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Ashley Nicholson
June 10, 2024

Jodie has made the process of our mortgage renewal really easy and took care of everything for us. Thank you Jodie for everything 🌟🌟🌟🌟🌟

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Jemma Perks
June 7, 2024

Paula and Louise have been absolutely fantastic at helping us secure our first mortgage. They explained the steps of becoming a home owner in a simple, yet thorough way, which was easy to understand. We wouldn’t have felt confident taking the big leap into home ownership without their help. As someone who had temporary work at the time, I didn’t think it was possible to get a mortgage, but they made it possible. Thank you, we really can’t recommend Belle Maison enough!!

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Andy Ward
June 6, 2024

Highly Recommended. Claire and then Louise extremely helpful in the whole process. Without them I simply wouldn't have been able to move into my new house. Can't Thank them enough for all their help and support. Thank You.

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MATTHEW BIDDLE
May 29, 2024

Jodi was absolutely brilliant and made everything as seamless as possible. Highly recommend! Thanks again for getting us the best mortgage deal :)

Jodi was the third mortgage advisor I had tried in order to remortgage and then potentially sell my house. She was the only one who managed to complete the process with me and fully understood our rather complex situation. Thought out the process she was helpful, easily contactable and her skills and experience definitely made the situation less stressful. I’m already using Jodi again for my next project ☺️

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Simon Bennett
May 15, 2024

A fantastic service provided by Paula and Louise. Kept up to date through the entire process and all of our questions answered. I would definitely recommend the company and team, and already have done. Thank you again.

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Caroline Bennett
May 15, 2024

Absolutely fantastic experience with Paula and her team, super efficient, quick and friendly! Everything was sorted so efficiently from the first appointment through to completion of our re-mortgage! Keep up the awesome work Paula you are a fantastic lady and I wouldn't hesitate to recommend you! x

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Leesa McCarthy
May 1, 2024

Paula has been amazing from the very first call that we had together. She thoroughly explained everything that would be involved and found a great deal for me. We were 3 months out from my mortgage ending at our first call.. and she continually kept checking for better deals for me until the switch over. Paula was always on hand and very responsive to any queries and questions.. I couldn’t have asked for a better broker.

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Jack Rawson
May 1, 2024

Claire was great throughout the mortgage process, with 2 people who quite frankly didn't have a clue she explained every part of the process and made our lives so much easier. Highly recommend!

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Eduard Brown
April 17, 2024

Jodi Kendall delivered outstanding service, expertly guiding us to secure the best mortgage deal. She provided clear explanations throughout the process and proactively searched for better options, ultimately securing a deal that saved us a significant amount of money. Her diligence and expertise were truly impressive.

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Jack McArdle
April 17, 2024

Paula and Louise have been absolutely incredible throughout the whole process. I was dealing with a very very tricky seller and estate agent who made the process of buying 10x more stressful by constantly changing up things but Paula sorted everything so quickly, easily and efficiently it made everything much more bearable. Paula helped me find the best mortgage rate, talked me through everything in a way I could understand as a first time buyer, helped me anytime I had any questions and was always on hand at the drop of a text to explain anything to me. It really felt like I had someone in my corner who I could rely on to make something so stressful as easy as possible and I can't thank Paula and Louise enough. I have throughly enjoyed the whole process working with Paula and I would absolutely recommend her to anyone looking for an incredible mortgage broker (and already have done multiple times!)

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Mark Armstrong
April 11, 2024

Great service and made it hassle free would recommend to anyone

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Terry Holt
April 2, 2024

Paula is always amazing! Always helpful and reachable! By far the best in the business

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Soiena Gorman
March 22, 2024

Claire has been absolutely amazing! I highly recommend her services. She has been clear, efficient and honest about what the best options are for me. I couldn’t recommend her enough! Absolutely amazing and finally got me the outcome I needed!

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sabrina green
March 20, 2024

Where do I start? From start to finish, Paula has made myself and partners first house purchase as smooth as possible. No question was ever too small or too big to answer (and trust me I asked a lot of questions!). No appointment was ever to late, Paula always accommodated us with no hesitation of which we were very grateful for especially working full time. At every stage from mortgage application to sorting insurance, Paula put us at ease and we always felt in safe hands. Even when Paula wasn't there, Louise was always on hand to help assist in her absence. If your looking for a mortgage advisor, you can rely on, trust and provide exceptional service, you will not be disappointed with Paula/Belle Maison - they really do go above and beyond the extra mile! I'd like to say thank you to Paula and Louise, for making our whole experience a positive one and being there with us every step of the way. I will continue to share your business with my friends and family, as should they need your services, I couldn't recommend anyone better than yourself and team.

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katie coulter
March 2, 2024

Claire has helped make the process of buying my first house seamless! She has helped every step of the way and quickly responded to any questions I have had. Even securing me a mortgage with a better interest rate when the rates dropped😃 She is amazing and I would highly recommend her to anybody 🏡🔑

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Phill White
February 21, 2024

Great ownership, from start to finish. Plenty of options and keeping me up updated on every stage. Personal approach is greatly appreciated, will definitely use again!

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David Morris
February 20, 2024

After a speaking to a couple of mortgage advisors in the past and not getting anywhere, I was introduced to Belle Maison Mortgages and Jodi. From the first call we had, I got the feeling the ball was rolling, and that was all down to Jodi. Even though the process took some time, Jodi was constantly working on bettering my offer, and managed to reduce it three times in that period. From a first time buyer who was completely in the dark about the whole process of buying a house, I would highly recommend Jodi and her services. 10/10

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Kelly Wright
February 17, 2024

Jodi was super helpful throughout the whole process of remortgaging our house. It was our first time having to go through this process so Jodi was amazing and answered all our Qs!

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Richard Flowitt
February 7, 2024

Caring, professional and friendly, we came to Jodi with no expectations at all and came away with everything we wanted. Can’t recommend enough. 10/10

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chris paterson
February 2, 2024

The handling of any business is incredibly efficient and high quality. Every member of the Belle Maison Mortgage team are phenomenal. Would recommend to any who needs a mortgage or a renewal.

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Laura Rose
February 1, 2024

This has not been an easy process but both Paula and Louise have been brilliant from the start! As first time buyers we have had a lot of questions to ask, but both Paula and Louise have answered these and gave a clear understanding. I would highly recommend them, thank you again ladies! Xx

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Donna Brook
February 1, 2024

Excellent service! Paula made the whole mortgage process easy & stress free. I would highly recommend 🤗

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Jordan Whittaker
February 1, 2024

Paula helped us buy our first home and was great help, accessible whenever we had questions and patient with all our concerns!

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Victoria Smith
January 31, 2024

Paula and the team are amazing! Helped sort our first remortgage out for us with no fuss. Will be coming to Paula for all future mortgage and insurance queries! Thanks again Paula and Belle Maison

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Ebony Jayn
January 31, 2024

5* service from Belle Maison. Our mortgage was explained really well, with no pressure and plenty of assistance. I hardly had to do anything and was reassured throughout, which made the process of buying our home a dream. You don’t need to hesitate, you’re in excellent hands with the team at Belle Maison. Thank you all so much!

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James Grainger
January 30, 2024

Claire has been amazing for us and we really couldn't recommend her highly enough. Claire has explained everything to us brilliantly, and has been so helpful with her advice. Claire put in so much effort with our new mortgage, responding very quickly to queries and submitting our mortgage applications in a very speedy manner. Claire also updated our mortgage application and got us a new mortgage offer when interest rates fell at short notice - saving us a considerable amount of money over our mortgage term. We would definitely recommend Claire to anyone!

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Rachel Crossdale
January 18, 2024

Paula has been absolutely fantastic and I can’t recommend her enough. Our employment isn’t straight forward and not only did Paula work with us to get the best value deal that was right for us but she listened to us and answered my thousands of questions. Nothing was too much trouble. The peace of mind is absolutely worth it. Paula took care of everything for us and massively reduced the stress (and paperwork) of moving. We will be sticking with her for our renewal in a few years time and any future moves.

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James Attwood
January 8, 2024

Claire was exellent at answering all questions and making buying our first home a very easy process, very good with communication and fast on getting things resolved, definitely recommend

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Courtney Rose Austin
December 15, 2023

Clare made the experience really simple and easy. Would 100% recommend.

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Ben Brown
December 15, 2023

Clare was brilliant from start to finish. As first time buyers it can be a stressful experience but Clare made it as simple as possible with no complications. Definitely would recommend.

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James Read
November 28, 2023

Paula & the team are first class when it comes to finding mortgages to suit you. Great support from beginning to completion, even when things aren’t 109% straight forward with your circumstances & in a tricky market. Thank you for your help!

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Neil Kemp
November 8, 2023

Great experience all round with a somewhat tricky mortgage situation to sort out but all went like clockwork and Claire's attention to detail and problem solving was top notch. Great service would definitely recommend!

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Elle Pearson
November 8, 2023

Claire has been amazing from start to finish. We couldn't be where we are now without her! She is so hard working and you can rely on her to get the job done! She is so thorough and kept in contact with me non stop. She reassured me throughout the whole process and is so kind and caring. The best women for the job. I couldn't have dreamed for a better Mortgage Broker. She made it happen for us even when we thought it wouldn't. Thank you so much Claire X

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Lauren Walshaw
November 1, 2023

I found Paula by pure accident a couple of years ago when I saw her advertisement for her mortgage services on a group page. I followed her ever since and she didn’t disappoint, I couldn’t fault Paula’s mortgage advice from beginning to end. No question was too little or too big and she helped us from throughout the whole process. Thank you again Paula for all the hard work you’ve put into to securing a mortgage for our forever home!

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Carl Hadi
September 14, 2023

Excellent, friendly service provided. Highly recommended!

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L Murakas
September 13, 2023

Jodi helped us with our first mortgage. She was very helpful and always happy to answer any questions we had and put our minds at rest. She was very good explaining things to a complete novice and I will definitely use her again when it comes to remortgaging! Highly recommend.

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reece adamson
August 27, 2023

Can’t thank Paula and her team enough. They were amazing through the whole process. Would highly recommend!

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Meg Bolderson
August 26, 2023

Thank you so much to Paula and all at Belle Maison! We had a fantastic experience from start to finish and the team made the mortgage process super quick and easy. Highly recommend!!

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Rochelle Illingworth
August 9, 2023

Paula & Louise at Belle Maison helped me secure the best mortgage offer for the 2nd time recently. At a time when rates were going up almost weekly Paula acted fast and helped me secure the best rate for me on a fixed rate deal, literally locking a deal in for me at 5pm before the rates increased by another 0.5%, I couldn't wish for a better service. The process was slick and efficient throughout and I felt valued as a customer. Once an offer was secured and we began the conveyancing Louise was always in our corner, chasing up progress and making sure everything flowed at the right pace and we were fully informed throughout. Our completion was seamless and timed perfectly to avoid exit penalties on the old mortgage. In two years when our fixed period ends I will definitely be going back to Paula for another mortgage review..... hopefully then the interest rates are much cheaper too :-) Thanks Belle Maison 5* service, would highly recommend.

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Heather Eriksen
July 27, 2023

Claire provided excellent service and support during my recent remortgaging. My situation wasn’t the easiest and yet she was always able to get me an answer and in the end found me a deal far better than any I would have been able to get alone. I would certainly recommend her to anyone and she will support you through the whole mortgage process.

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Dannie Bywater
July 12, 2023

Claire helped us with getting our mortgage for our first home and she made the whole process so easy and stress free. We had no clue where to start but Claire was so helpful from day one. We knew that we could ask her anything whether it be by email or phone call and she would be there to help us and answer any questions which is so nice when buying your first home. We really felt looked after by Claire and she is just a genuine and friendly person. We would and will 100% recommend Claire for anyone who needs help with their mortgage and we will definitely be doing so in the future. Thank you, Claire!

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Laura Pearson
June 30, 2023

Paula has been amazing in finding me the best deal for a mortgage and as a first time buyer the whole world of buying seemed so confusing to me. No question was too silly and both Paula and Louise have constantly kept in contact with me, checking in on progress and guiding me with what to expect. Can’t recommend them highly enough and will definitely be returning when it’s time to remortgage. Thanks so much!

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Michelle Rennoldson
June 26, 2023

Paula and the team are absolutely amazing - talked me through every step as being a single first time buyer is daunting! Would recommend Belle Maison to anyone. Thank you for helping to purchase my perfect home, i love it more and more everyday!

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Emma Ravenscroft
June 12, 2023

Paula was professional, friendly and communicative. She was always quick to respond and to set up an online call to work around our needs and commitments. Paula was helpful and gave us the information we needed in a succinct and ‘easy to understand’ way, making sure we made informed decisions about the cover we needed and wanted for our family. Would highly recommend. Thanks again!

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emma groves
June 2, 2023

Absolutely amazing!! Paula and her team were there for us every step of the way. It can be very overwhelming when buying your first home. However Belle Maison made the process completely stress & hassle free. We will definitely be using them again!!

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Georgia Harrison
May 26, 2023

Thank you so much Claire for all your help in securing our mortgage. You were amazing throughout! We couldn’t have done it without you. Thank you to everyone at Belle Maison you are all amazing at what you do and we will recommend you to all our friends and family. You have answered any questions we had and explained everything to us. Thank you again! ❤️🏡

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Adam Milner
May 26, 2023

Belle Maison were great and made everything really easy. The service was excellent and they came back to us quickly on all our queries. We would 100% recommend anyone to use Belle Maison if you are looking to find a mortgage.